FAQ

Q: When can I order cookies?

You can place your order for cookies Wednesday - Sunday. We bake our cookies fresh on Mondays and Tuesdays and will ship them out on Wednesdays. This is so the cookies can be fresh when you receive them and they don't sit at the post office over the weekend. 

 

Q: How long will it take to get my cookies?

- We ship our orders out on Wednesday with 2-3 day priority shipping (this of course will depend on where you live). Although we use priority shipping, once your cookies have been shipped, we are not responsible for a delay in delivery. Unfortunately this is out of our hands!

 

Q: How do I pick up my cookies locally?

- Local pickup orders will be ready by noon on Wednesdays and you grab them from cooler on front porch. The address will be provided in your invoice.

 

Q: Can I make a large order for a special event?

- Definitely! Please contact us at sunshinecookiesfl@gmail.com. Our standard cookies are 5.5 oz however, for special event orders, we can also provide a 3 oz cookie option.

 

Q: How do I care for my cookies?

- Microwave: reheat cookies for 10-15 seconds

- Oven: preheat oven to 350 F and reheat cookies for 2-3 minutes

- Do not refrigerate cookies as this will dry them out

- To preserve freshness, store cookies in an airtight container and place away from direct sunlight

 

Q: Can you accommodate allergies?

- Unfortunately, I am unable to accommodate allergies because my cookies are all baked in my home kitchen that is not allergy friendly. Although we use best practices to avoid cross contamination, there is no guarantee that the products produced will be free from potential allergens, and I also cannot guarantee that ingredients or tools used have not come in contact with them.

 

Q: Do you provide refunds?

- All sales are final and no refunds will be given for cookies that have already been shipped or picked up locally.